Rent raises constantly but employee pay does not raise. Panic sat in but the customer service rep and the property manger quickly handled the situation and took care of me as a client. When we asked the manager how we could resolve this topic in an amicable way, she threatened and called the police to remove us off the property, when the only aggressor in this situation was the manager herself. She has the best customer service. At Extra Space Storage, we're dedicated to providing an excellent self storage experience for our customers. You’ll only advance if you want to advance. I really enjoyed working for Extra Space, training was fun and rather easy. Upon our arrival at the location, the manager would not let the scheduled Pod Storage on site. They basically hire you to be a janitor! Ask a question about working or interviewing at Extra Space Storage. The money is okay, better than most storage jobs ranging from about $17 starting for Assistants & $19-22 for Managers. Upon our arrival at the location, the manager would not let the scheduled Pod Storage on site. Recently, there seems to be very little consideration for what us employees have to endure, (never mind the pandemic) on a personal level. Extra Space Storage ranks 55 of 595 in Moving and Storage category. They care about you and your family and the balance of work and … Nice facility but prepare for the bait and switch. He followed up with me the next day to make sure I was able to reserve everything properly online. The web site was user friendly, the information on size and pricing is clear and easy to understand. The location is 950 Georgia Ave., Brooklyn, NY. No micromanagement. She was rude and basically told me I was lying. I was moving my things into storage to … The cameras are so old and quality is so bad you cannot see the license plate number or the description of the robbers. is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Extra Space Storage Customer Service. Find low everyday prices and buy online for delivery or in-store pick-up. Work is redundant. I obtained a new storage unit and accommodated me with a unit that met my budget and storage need. A free inside look at company reviews and salaries posted anonymously by employees. DTL's are the Best. I am hopeful that this issue will get resolved and hope to get a response as to how it will be dealt with. She was just rude each time that I spoke to her EXCEPT for the first time when we opened the account. Weeks later when we went to take our boat out it was gone. If you are good with sales and can get past the overt capitalism this company exhuberates then you'll be fine. They pressure you into selling customers insurance (CPP). Some managers get more credit than others that actually work hard and do their job. Mostly men get promoted within the first few months of hire but the women have to inquire after years on the job. Free coke fountain sodas, opportunity to work remotely, casual dresscode, always understaffed, leadership agents are rude and reluctant if not unwilling to help. The facility is really nice. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. The pay is ok but they barely give good raises no matter how are you work. Eufuma is the professional that every business would desire! 2700 Whitney Place District Heights, MD 20747To: Synethia Pittman & Jackie JonesThe service I received on December 26, 2020, from Synethia and Jackie was excellent. Recent recommendations regarding this business are as follows: "Make sure you get/have access is in witing … The company as a whole seemed to really care for the employees; meetings were motivational and fun, they provided extra perks on the job (free drinks, etc) and managers from other departments still took time to learn your name and say "hello". I had a horrible experience at the Extra Storage Space located at 3095 SW 39th Ave. Miami FL 33146. Get weekly updates, new jobs, and reviews, Extra Space Storage selected this as a representative review. I was late one day one month and instead of calling me and telling me I was a day late on my payment, they left me a voicemail that my storage unit had been broken into. A free inside look at company reviews and salaries posted anonymously by employees. co workers, ok compensation and benefits, opportunities for advancement, Questionable corporate morals on culture and values. Extra Space Storage ranks 55 of 595 in Moving and Storage category. A Lot of favoritism happens here and a lot of problems get swept under the carpet by the district manager so it does not get to the corporate office. In behalf of Drive Technology, Fernando spoke to me and was very nice and helpful on the information I was trying to seek in order to rent a storage space. Try to not stay longer than a year if you have real plans for yourself this job will make you become stagnant. Check out what 6,971 people have written so far, and share your own experience. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 345 reviews. It was an enjoyable place to work. Great work/life balance, supportive management, beautiful workplace. Time off is ok, depends on management. The company's broad coverage area makes it easy for customers to shop for nearby facilities as well as unit types, sizes, and features. They engage in price gouging, stole expensive items from my unit, stole personal and legal documentation and allowed a stranger to access my personal paperwork thus exposing me to identity theft. Extra Space Storage Inc., headquartered in Salt Lake City, Utah, owns and/or operates over 1,850 self-storage properties in 43 states, Washington, D.C. and Puerto Rico. Even though I was not given opportunity to lock in rate, James Klemic nor Michael Duncan refuse to right their wrong, by honoring a prepayment. I am now a customer service supervisor and am overworked. She not only raised her voice on multiple occasions, she personally confronted the delivery man and told him to get off the property, but she also stated that we were “wasting her time” and yelled at us to get off the property. The customers are entitled. All in all this company is like the Mcdonalds of Storage. Pay not enough. Is working as an assistant manager at Extra Space Storage a 6 day work week with only Sunday`s off? You’ll spend most of your time cleaning (as a assistant manager). Top notch storage, really rude management. The managers gossip. Clean and secure storage space! There is an end of the year raise for everyone but it’s always pennies, once I got less than .25 for a raise LOL. 1,119 reviews from Extra Space Storage employees about Extra Space Storage culture, salaries, benefits, work-life balance, management, job security, and more. We maintain a clean, secure facility at all times, and our friendly, professional staff is more than happy to help with whatever you need. We have over 100 more sales agents than service agents. My store is in Kentucky and I was doing a remote rental a while back for a customer that needed a unit in Texas. I started at the beginning of this year and then COVID hit. They then told me well maybe it was a language barrier. There is only 1 way up and you're highly under paid for the the amount of work you do. No OT. The store manager Becky wacker located at 2602 s 80th st. Is the best. The facility says they are not responsible and their insurance company said they take no responsibility and hung up the phone on me. Nick was very approachable and patient and kind he showed me around and explained everything well. Some people clact like children but that's with any job. All alround great company to work for. The company truly works to make Extra Space a great place to work. So many hats to wear and under paid. 1,184 Extra Space Storage reviews. Cleaning the units are easy as long as you have customers that respect your property. Model: 50000197729. Very clean and they added a sliding automatic door that made it really easy to move out. I noticed the increase in the contract but was told the rate would not go up though it did on multiple occasions. Be your own boss, good work/life balance, good teammates that have been working here for years, Unpredictable customers, have cleaned up human waste probably 5 or 6 times since I started (more than I thought). Let job seekers know what it's like to work at your company. 252 Newport Street, Brooklyn location:minutes agoDo not rent from this facility. Store your belongings at Extra Space Storage on 112 State Rt 23 in Riverdale, NJ today! They look pretty but that’s it. I was impressed with the cleanliness and the storage area. Being fairly new I wanted to make sure I had done the rental correctly. I had to throw out mattresses sofa chair and kids toys. That was definitely what you call team work and truly a company that cares! They advertised one month free. . Shop for extra space storage at Best Buy. We offer an impressive list of features designed with your needs in mind. But my storage area was super clean and modern, and the price was great. Excellent service! They lure you in to believe it’s a well kept facility but it’s farrr from that. We've been told by direct management that we don't pay his bills and that we're replaceable. Get help updating your resume through Indeed, Great Coworkers, atmosphere, and workload, Soul Crushing- Customer Service comes 2nd to Sales, Relaxed job depending on location and colleague(s), Back stabing: Non accompanying to employees with disabilities, Extra space is a cool company but management is horrible. Small holiday bonuses. like really??!! At Affordable Moves, we've made it easy to find storage from Extra Space Storage around Los Angeles. To give you the most unbiased opinion on the extra space storage regarding Cloud devices, we looked at each one's offered features, their pros and cons, and lastly, their price. It was my first time renting a storage space and it was a very good experience. I wouldn’t advise anyone over 30 to apply. Extra Space Storage Reviews 6,971 • Excellent . See more Extra Space Storage reviews by job title, See more Extra Space Storage reviews by location, Explore popular careers in Extra Space Storage. Just prepare for the premature rate hike. When I walked in the door after she and her daughter got in, she didnt even greet me with a "good morning...or sorry I am late"...she rudely said "The bathrooms are closed" I responded that I wasn't waiting on the bathroom and that I needed help. Get to know different people. Our new fifth wheel was broken into within the first week of storing it with them. ESS developed our company culture and values, that makes a lot of sense in theory. On average, employees at Extra Space Storage give their company a 3.7 rating out of 5.0 - which is 5% lower than the average rating for all companies on CareerBliss. Insurance on stored items is included. Horrible pay, benifits, policies, management, and no resolution to issues. There were 2 customers waiting outside for her and she pulled up 25 min late with her young daughter with her. Keep up the good work. The Culture is the best part of the job. This was quite a few years ago so maybe it's changed under new ownership. Voice your opinion today and hear what 6971 customers have already said. I had a crazy incident were the keys to my storage unit were taken and it was after hours. Thank You EES for this great experience and opportunity! I felt so lucky to have landed my job. Easy to lease staff very helpful, prices were better than guardian for the size of unit, Only the latest review will count in the company's TrustScore. Over all, it's been a great company to work for and I love what I do. Main Results. Extra Storage Space bought out this place for about two years ago, my rent has gone aggressively from about $80/month to now over $170/month in a little over a year with no good reason with the this New Owner! It was easy enough to rent online and appeared to be inexpensive. I am just very happy with meeting her. There is no development of people. It is very unfortunate during these Pandemic Times for a renter like me who is experiencing financial hardship! And they are just another paycheck for employees.